Privacy Policy

1. INTRODUCTION
At Jolly Campers, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data. We ensure our practices comply with applicable data protection laws, including the General Data Protection Regulation (GDPR).

2. DATA COLLECTION
We collect various types of personal data, including but not limited to:

Personal Information:

  • First and Last Name
  • Gender
  • Date of Birth
  • Address Details
  • Phone Number
  • Email Address
  • IBAN
  • Vehicle License Plate
  • Copies of IDs or Driving Licenses

Technical Information:

  • IP Address
  • Device Type, Browser Information
  • Usage Data

Travel Information:

  • CCTV Footage

3. PURPOSE OF DATA COLLECTION
Your data is used for:

  • Entering into agreements
  • Creating Accounts
  • Providing and Managing Services: To deliver and manage our services effectively
  • Personalization: To tailor our services to your preferences and improve your experience
  • Communication: To keep you informed about your bookings, updates, promotions, and any changes to our services
  • Security and Fraud Prevention: To ensure the security and integrity of our services and prevent fraud
  • Vehicle Management: To manage and maintain records of vehicles for booking and service purposes
  • Travel Planning: for Performance of Agreements

4. DATA SHARING
We may share your data with third parties in the following scenarios:

  • Service Providers: To facilitate bookings, payments, and customer support and to fulfill agreements, including but not limited to:
    • Rental platforms: to list the Vehicles
    • Payment Processors: For processing payments securely
    • Marketing Platforms: For sending newsletters and promotional materials
    • Booking Management Systems: For managing reservations and customer communications
    • Vehicle Maintenance Providers: For services related to vehicle management and maintenance
  • Legal Requirements: If required by law or to protect our rights
  • Consent-Based Sharing: With third parties based on your explicit consent
  • International Transfers: If data is transferred outside the EU, we ensure adequate safeguards are in place

5. SECURITY MEASURES
We will never share personal data with other parties with whom we have not signed a data processing agreement. With these parties (processors), we make the necessary arrangements to ensure the security of your personal data. Furthermore, we will not disclose the data you provide to other parties unless this is legally required and permitted. An example of this is when the police request (personal) data from us as part of an investigation. In such cases, we are obliged to cooperate and provide this data. We may also share personal data with third parties if you give us written consent to do so.

6. DATA RETENTION
We retain your data for as long as necessary to fulfill the purposes outlined in this policy, including compliance with legal obligations:

During the term of the agreement and thereafter only in the financial records for up to 7 years. We will not retain your personal data for longer than strictly necessary to achieve the purposes mentioned above.

7. USER RIGHTS
You have the following rights regarding your personal data:

  • Access: You can request access to your personal data and obtain a copy.
  • Correction: You can request corrections to inaccurate or incomplete data.
  • Deletion: You can request deletion of your data when it is no longer necessary or if you withdraw consent.
  • Restriction: You can request restriction of processing under certain conditions.
  • Objection: You can object to processing based on legitimate interests or for direct marketing purposes.
  • Portability: You can request the transfer of your data to another organization.
  • Withdraw Consent: If processing is based on consent, you can withdraw it at any time.

To exercise these rights, please contact us using the details provided below.

8. COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar technologies to:

  • Essential Cookies: Ensure the website functions properly.
  • Analytical Cookies: Monitor website performance and user behavior to improve our services.

You can manage cookie preferences through your browser settings and opt-out of non-essential cookies.

9. CCTV AND CAMERA SURVEILLANCE
Jolly Campers uses CCTV and camera surveillance for various purposes, including:

  • Investigating and handling (potential) incidents
  • Internal control and business operations (including audits)
  • Handling any requests, complaints, and disputes
  • Establishing, exercising, or defending our rights
  • Complying with legal obligations and professional regulations, and requests from competent authorities
  • Security and Safety: Protecting the safety and security of individuals and property on our premises
  • Access Control: Monitoring access to our buildings and facilities to prevent unauthorized entry

Data Collection through CCTV:

  • Footage: Visual recordings from CCTV cameras
  • Time and Date: Timestamps associated with recorded footage
  • Location: Information about where the footage was captured
  • Access Logs: Records of who has accessed the CCTV footage

Data Access and Management:

  • Access to CCTV Footage: Restricted to authorized personnel only
  • Access Logs: Maintained to ensure accountability and security

Data Sharing and Disclosure:

  • Law Enforcement: When required for legal investigations or to comply with legal obligations
  • Authorized Personnel: As necessary for security and operational purposes

10. DATA PROTECTION OF MINORS
We do not knowingly collect personal data from individuals under the age of 16 without parental consent. If we become aware that we have collected such data, we will take steps to delete it.

11. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.

12. CONTACT US
For any questions, concerns, or requests regarding your personal data, please contact us at:

Jolly Campers VOF
Address: Achterweg 25a, 2376 AX, Nieuwe Wetering
Phone: +31 6 45 42 0111
Web: www.jollycampers.nl
E-mail: info@jollycampers.nl

13. COMPLAINTS
If you have any concerns about how we handle your personal data, please contact us directly. You also have the right to file a complaint with the relevant data protection authority.